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Public administration and civil service reform, Russia

We worked with the Government of the Russian Federation to review the objectives and functions of government departments and agencies.

Stephen Akroyd

Russia, David Hoole, Stephen Akroyd

This included reviewing staffing requirements, together with the design and introduction of results-oriented planning and performance appraisal techniques. We also reviewed the modern financial management and budgeting practice, linked to the new planning and appraisal system.


These new techniques needed to:

  • be objective-oriented and output-based (with emphasis upon best practice and value for money);
  • improve working practices in the state sector (with emphasis upon public services and efficient interaction by public servants with internal and external customers); and
  • include structural and organisational reviews of government executive authorities

Our approach

We undertook discussions with the Accounts Chamber – Russia’s supreme audit institution – to scope out possible functional reviews and sought, where possible, engagement of the UK National Audit Office in the programme of modernisation recently launched by the Accounts Chamber.

A key concern was to engender a greater delegation of responsibility and freedom of action - together with increased accountability for the achievement of objectives - to the managers of government bodies.

We also aimed to:

  • outline reforms to the existing human resources management practices (including the introduction of performance-based contracts for particular specialist groups, merit-based recruitment and selection procedures, and more competitive pay levels);
  • review and transform the key interactions between government bodies and the public (for example, through the introduction of the ‘one-stop shop’ or ‘single window’ approach); and
  • ensure greater transparency in the civil service.


Our aim was to promote freedom and accessibility of information and public participation in the reform process; and improve training and human resource development within the public service.